Q: How long will it take to receive the product on your shopping site after ordering?

A: It usually takes 3 or 5days, depending on which part of Australia you live in.  As soon as we receive your order, you will get the detailed information about shipment. We will let you know the time of shipment by the reply mail.

Q: Could you find the product I want to buy in other shop, not in yours?

A: It depends on the products. We will contact the manufacturer to see if they have the stock or not?

Q: What payment methods do you accept?

A: We only accept Paypal.   American Express and other payment options are offered through our partner PayPal, depending on the availability for the country where you reside. Please check PayPal's guidance for more information.

Q: Is the shipping cost the same ad anywhere in the world?

A: No, it depends on the country where you live in.. We send our products by EMS (Express Mail Service by the Japan post office). However, it may be impossible to deliver to certain countries by EMS.

Q: Where will my purchase be sent from?

A: All of your products are sent from our office in Japan.

Q: When will the ordered item be shipped? How long does it take to the ship?

A: We usually ship the item within 1-3 working days of your payment confirmed .
Delivery of items will normally take 3-4 days, but may be delayed by circumstances beyond our control.

When your item is shipped off, we immediately send you the EMS tracking number by email so you can keep track of your parcel's location at any time of day from Tokyo to wherever you live. However, please track your parcel yourself and make sure you know when it arrives. We will keep you informed if there are any major delays. 

Q: Is it possible to get the product delivered on a certain day of a certain month?

A: We are not able to guarantee the delivery date because of too many external factors that we cannot control.  Please place your order early enough when you want to have the item before a specific date.

Q: Is it possible to fix the time of delivery (e.g. a.m. or p.m.)?

A: We cannot specify from our side. Please contact your local post office with your EMS tracking number (after you have received it) and consult them about whether it is possible to fix it.

Q: Can the shipping address be changed?

A: This will become complicated, so please carefully fill out the registration for the shipping address at the start of the transaction. Once the item has been shipped, we can’t it.

Q: I placed an order, but received no confirmation mail. Did the order work?

A: You should receive an order confirmation mail. If you did not, please check your spam mail firs. If you still cannot find it, please contact us either by email and we will check to see everything was processed correctly. If there is a problem, we will solve it.

Q: The item hasn't arrived yet. I am concerned that something happened to my parcel.

A: Please always keep track of your parcel with the EMS tracking number.  If you are still in doubt, please contact your local post office with your EMS tracking number. If the local post office cannot deliver the item to you because you are not at the address specified when they deliver.  Then after being kept at the local post office for a certain time (this varies from country to country), the parcel will be returned to us. In this case we will have to ask you for the shipping cost for the second shipping. To avoid this trouble, please be sure to pick up the parcel at your local post office in case it could not be delivered to you by the delivery services.

Q: Are the instructions/manual in English?

No, they are not.  You can read English manuals on our website.
Q: Do you have a store or distributor in my country?

A: No. Products are available only on our website.
It is easy for you to get your hands on our exclusive products.

Q: Can you declare the amount on the invoice lower so that I can save tax when importing?

A: We can’t do it.

Q: How can I contact you ?

A: Please either use our contact form or email us directly to the email address provided in the order confirmation. In either case please make sure that you use the same email as you registered in the shop or for your order. Please also include your order number if your inquiry concerns a current or past order.

Q: I found the same product available at a cheaper price in a different shop. Can you offer me the same price?

A: Let us try our best. Please send us the link of the website where you found an item cheaper and we will see if we can make it for you or not.

Q: I am a retailer/wholesaler. Are you offering product wholesale/distribution as well?

A: Sorry, but we do not wholesale our products. We are considering now.

Q: How can I return a product or replace a defective product?

A: Please first look at our terms and conditions to understand for which case you qualify. Then please contact us and include your registered email address and order number. Please describe exactly the reason for returning the product or what is defective, and include as much information as possible. Also please be sure to inform us about the condition of the item (unopened in original and undamaged package, damaged package, used item etc.).

If you are not happy with your products for any reason or if an item is in damaged condition, do let us know by email what’s exactly happened and return it to us unused and in the original packing within 7 days for replacement or refund. The cost of postage is not refundable. 

Q: Do you ship to other countries, except Australia?

A: Yes, we ship to Switzerland and China.

Q: Do you have a brick store in Japan or somewhere?

A: Sorry, we specialize in online sales only.

Q: When are sold-out products available again?

A: We're sorry, but we can't fix the date. Please check them again regularly on our site.