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A: It usually takes 3 or 5days, depending on which part of Australia you live in. As soon as we receive your order, you will get the detailed information about shipment. We will let you know the time of shipment by the reply mail.
A: It depends on the products. We will contact the manufacturer to see if they have the stock or not?
A: We only accept Paypal. American Express and other payment options are offered through our partner PayPal, depending on the availability for the country where you reside. Please check PayPal's guidance for more information.
A: No, it depends on the country where you live in.. We send our products by EMS (Express Mail Service by the Japan post office). However, it may be impossible to deliver to certain countries by EMS.
A: All of your products are sent from our office in Japan.
A: We usually ship the item within 1-3 working days of your payment confirmed .
Delivery of items will normally take 3-4 days, but may be delayed by circumstances beyond our control.
When your item is shipped off, we immediately send you the EMS tracking number by email so you can keep track of your parcel's location at any time of day from Tokyo to wherever you live. However, please track your parcel yourself and make sure you know when it arrives. We will keep you informed if there are any major delays.
A: We are not able to guarantee the delivery date because of too many external factors that we cannot control. Please place your order early enough when you want to have the item before a specific date.
A: We cannot specify from our side. Please contact your local post office with your EMS tracking number (after you have received it) and consult them about whether it is possible to fix it.
A: This will become complicated, so please carefully fill out the registration for the shipping address at the start of the transaction. Once the item has been shipped, we can’t it.
A: You should receive an order confirmation mail. If you did not, please check your spam mail firs. If you still cannot find it, please contact us either by email and we will check to see everything was processed correctly. If there is a problem, we will solve it.
A: Please always keep track of your parcel with the EMS tracking number. If you are still in doubt, please contact your local post office with your EMS tracking number. If the local post office cannot deliver the item to you because you are not at the address specified when they deliver. Then after being kept at the local post office for a certain time (this varies from country to country), the parcel will be returned to us. In this case we will have to ask you for the shipping cost for the second shipping. To avoid this trouble, please be sure to pick up the parcel at your local post office in case it could not be delivered to you by the delivery services.
A: No. Products are available only on our website.
It is easy for you to get your hands on our exclusive products.
A: We can’t do it.
A: Please either use our contact form or email us directly to the email address provided in the order confirmation. In either case please make sure that you use the same email as you registered in the shop or for your order. Please also include your order number if your inquiry concerns a current or past order.
A: Let us try our best. Please send us the link of the website where you found an item cheaper and we will see if we can make it for you or not.
A: Sorry, but we do not wholesale our products. We are considering now.
A: Please first look at our terms and conditions to understand for which case you qualify. Then please contact us and include your registered email address and order number. Please describe exactly the reason for returning the product or what is defective, and include as much information as possible. Also please be sure to inform us about the condition of the item (unopened in original and undamaged package, damaged package, used item etc.).
If you are not happy with your products for any reason or if an item is in damaged condition, do let us know by email what’s exactly happened and return it to us unused and in the original packing within 7 days for replacement or refund. The cost of postage is not refundable.
A: Yes, we ship to Switzerland and China.
A: Sorry, we specialize in online sales only.
A: We're sorry, but we can't fix the date. Please check them again regularly on our site.